Privacy Policy

Introduction

GZOO Digital LLC ("we", "our", or "us") operates FieldOps Dispatcher. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

Information We Collect

We collect several types of information:

• Account Information: Name, email address, phone number, company name
• Usage Data: How you interact with our Service
• Call Data: Call recordings, transcripts, and metadata when using our AI voice features
• Customer Data: Information about your customers that you input into the system
• Device Information: Browser type, IP address, device identifiers

How We Use Your Information

We use the collected data for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To provide customer support
• To gather analysis or valuable information to improve our Service
• To monitor the usage of our Service
• To detect, prevent, and address technical issues
• To train and improve our AI models (with anonymized data only)

Data Storage and Security

Your data is stored on secure servers in the United States. We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. All data is encrypted in transit and at rest.

Data Sharing

We do not sell your personal data. We may share your information with:

• Service Providers: Third parties that help us operate our Service
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Google User Data

When you choose to connect your Google Calendar to FieldOps Dispatcher, we request access to the following Google OAuth scope:

• https://www.googleapis.com/auth/calendar — read and write access to your Google Calendar

What we access: calendar events, event times, attendees, and availability windows on the calendar(s) you connect.

How we use it: we read existing events to determine when your field technicians are available, and we create, update, or delete events on your calendar when appointments are booked, rescheduled, or cancelled through FieldOps Dispatcher. We do not read or use calendar data for any purpose other than providing this scheduling functionality.

How we store it: Google OAuth refresh tokens are encrypted at rest using AES-256-GCM. Calendar event data is cached temporarily in Redis with a five-minute expiration to reduce the number of calls we make to Google's API; the cache is automatically invalidated whenever we create, update, or delete an event on your behalf. We also retain the event identifiers of items we created so we can update or remove them later.

Limited Use compliance: FieldOps Dispatcher's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We do not sell Google user data, use it for advertising, or allow humans to read it except (a) with your explicit consent, (b) for security investigations, or (c) to comply with applicable law.

Revoking access: you can disconnect Google Calendar at any time from your FieldOps Dispatcher account settings, which immediately deletes the stored OAuth tokens. You can also revoke access directly at myaccount.google.com/permissions. To request deletion of any remaining data, email [email protected].

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent at any time

Cookies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Children's Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18.

Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date.